Frequently Asked Questions

Everything you need to know about bringing comfort home.

What is the typical shipping timeline for furniture items?

Standard shipping usually takes 5-7 business days for in-stock items. Large furniture pieces requiring freight delivery may take 2-3 weeks depending on your location.

What is your return policy for home decor?

We offer a 30-day return window for most items. Products must be in their original packaging and unused condition to qualify for a full refund.

Do you offer assembly services for large furniture?

Yes, we offer 'White Glove' delivery services at checkout which includes professional assembly and removal of all packaging materials.

How can I track my order status?

Once your order ships, you will receive an email with a tracking number and a link to our logistics portal to monitor your delivery in real-time.

Are your wood products sustainably sourced?

Absolutely. SignUp is committed to sustainability; 90% of our wood furniture is crafted from FSC-certified timber and eco-friendly materials.

What payment methods do you accept?

We accept all major credit cards, PayPal, and flexible financing options through Affirm to help you budget for larger home investments.